Community Support Worker
Shortage Now
States / territories with a shortage signal
Why this shortage: Retention gap
Snapshot
Median salary
A$79,500
Full-time annual
Shortage signal
No shortage (national)
Categories identify where a shortage occurs; they are not a severity score.
What you actually do
Facilitates and assists with the delivery of community development and education programs within a community to address issues, needs and problems associated with recreational, health, employment and other welfare matters.
Alternative titles
Community Service Coordinator · Community Services Worker · Community Worker
Skills & main tasks
Official main tasks
- Provides practical and emotional support to individuals and families, and referrals to available resources and emergency supplies, such as food vouchers
- Assesses individuals' and families' needs by planning, implementing and accessing relevant educational, training and support programs
- Assesses community needs and resources for health, welfare, housing, employment, training and other facilities and services
- Raises awareness in the community and advocates for groups of people that require additional assistance to establish community connectivity
- Educates individuals to gain life skills to enable independent living and informs them of available support resources
- Identifies and provides resolutions to immediate issues such as lack of housing, mental health crises and other health emergencies
- Assists individuals and families to be actively involved in their local community and engage in meaningful opportunities to promote healthy active living
- Coordinates mobile voluntary services such as emergency food response or delivery of food for community programs
- Provides individuals with transport to appointments, programs or recreational activities
- Supports individuals and families with recovery planning, goal setting and access to mental health services
Credentials & Pathway
OSCA skill level 2
A classification attribute describing the occupation; it is not a personal eligibility or qualification decision.
Official VET pathways
Certificate III in Active Volunteering
Occupation ready
Certificate IV in Community Services
Occupation ready
Certificate IV in Community Development
Occupation ready
Certificate III in Community Services
Occupation ready
Certificate I in Active Volunteering
Pre-vocational
Certificate III in Community Safety Services
Progression pathway
Certificate IV in Housing
Progression pathway
Certificate IV in Youth Work
Progression pathway
Certificate IV in Youth Justice
Progression pathway
Certificate II in Health Support Services
Progression pathway
Certificate IV in Population Health
Progression pathway
Certificate IV in Local Government
Progression pathway
Diploma of Local Government
Progression pathway
Certificate II in Community Engagement
Progression pathway
Certificate II in Community Services
Progression pathway
Certificate II in Active Volunteering
Progression pathway
Diploma of Community Services
Specialised training
Diploma of Community Development
Specialised training
Graduate Certificate in Client Assessment and Case Management
Specialised training
Certificate IV in Mental Health
Specialised training
Diploma of Leisure and Health
Specialised training
Certificate IV in Alcohol and Other Drugs
Specialised training
Certificate IV in Chaplaincy and Pastoral Care
Transferable skills
Certificate IV in Career Development
Transferable skills
Real jobs right now
Live signal from SEEK, Indeed & moreCurrent vacancy signal
QLD · May 2026
27
ACT · May 2026
2
VIC · May 2026
11
NT · May 2026
1
SA · May 2026
5
NSW · May 2026
14
2030 & 2035 employment outlook
to 2030
+10%
120 projected jobs
to 2035
+20%
241 projected jobs
Where could this career take you?
Compare state-level shortage signals, salary context, study options and visa information for Community Support Worker.
Regional demand
Largest employment base
#1 Northern Territory - Outback
249 estimated employed
- 1
Northern Territory - Outback
249 employed
NT
+5.96%
year on year
- 2
Melbourne - North East
196 employed
VIC
+24.05%
year on year
- 3
Western Australia - Outback (North)
144 employed
WA
+82.28%
year on year
- 4
Latrobe - Gippsland
131 employed
VIC
+12.93%
year on year
- 5
Melbourne - Inner
130 employed
VIC
+21.5%
year on year
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- Classification
- OSCA 411232
- Last updated
- Refresh pending
- Sources
- Jobs and Skills Australia OSL · ABS OSCA · OSCA 2024 — Jobs and Skills Australia
Labour-market data coverage
- Shortage signal and drivers: JSA Occupation Shortage List (ANZSCO unit group where applicable).
- Regional employment: JSA NERO, June 2026.
- Vacancy signal: JSA Internet Vacancy Index, 3-month average (ANZSCO unit group).
- Employment outlook: JSA employment projections (ANZSCO unit group).
- Training pathways: JSA Training Occupation Pathways.
Data confidence: estimate. A missing CSOL flag is not a finding of visa ineligibility; check the current Home Affairs list.