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OSCA 551132Updated 2026-01-29
Call or Contact Centre Team Leader
National shortage level: Low
ANZSCO 541111OSCA 551132
Snapshot
Median pay: AUD 69k
Weekly earnings: AUD 1330
Salary range: AUD 62k-AUD 76k
Job ads trend: Not listed
Time to hire: Varies
Visa pathways: Check eligibility
State distribution
29%
VIC
27.6%
NSW
22.7%
QLD
Education mix
26.3%
year 12
19.5%
bachelor degree
18.1%
certificate iii/ iv
Role overview
Call Centre or Contact Centre Team Leaders oversee and determine work requirements, monitor telephone calls, and coach and allocate duties to Call or Contact Centre Operators.
What you do
- • Answers incoming calls, emails and messages to assist customers with their specific inquiries.
- • Identifies requirements and records information into computer systems.
- • Coaches staff and assists call centre operators to resolve problems and customer inquiries.
Core skills
Credentials & pathway
- Recommended level: year 12 (26.3%)
Recent job ads
No ads listed yet.
Tasks
- • Answers incoming calls, emails and messages to assist customers with their specific inquiries.
- • Arranges the dispatch of goods, information kits and brochures to customers and interested parties.
- • Coaches staff and assists call centre operators to resolve problems and customer inquiries.
Earnings
Weekly median: AUD 1330
Annual median: AUD 69k
Range: AUD 62k-AUD 76k