ICT Account Manager
Shortage Now
JSA currently reports no national or state/territory shortage signal for this occupation.
Snapshot
Median salary
Not available
People employed
6,600
Estimated workforce
Shortage signal
No shortage (national)
Categories identify where a shortage occurs; they are not a severity score.
What you actually do
Manages sale of computer hardware, software and services to existing account clients and identifies further sales opportunities within these accounts, builds new account clients, manages customer satisfaction and retention, and coordinates the preparation and presentation of ICT sales proposals and tenders.
Read official OSCA descriptionSkills & main tasks
Official main tasks
- Develops and manages lists of prospective clients to establish client relationships and sales opportunities
- Develops and maintains key accounts and portfolio plans
- Acquires and updates knowledge of ICT goods, services and market conditions to differentiate from competition and maximise business opportunities
- Engages with clients to understand their requirements and explain the ICT goods and services that meet their needs
- Engages with existing and prospective clients to promote relevant ICT goods and services
- Follows up with clients to ensure their satisfaction with provided ICT goods and services, and resolves problems that arise
- Coordinates the preparation and presentation of ICT sales reports, proposals and tenders
Where people work
State / territory distribution
Highest education
Share of workers
Education & work pattern
Part-time
6%
Female rate
32%
Median age
39
2030 & 2035 employment outlook
to 2030
+14%
2,345 projected jobs
to 2035
+23%
3,974 projected jobs
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OSCA skill level 1
A classification attribute describing the occupation; it is not a personal eligibility or qualification decision.
Official VET pathways
Advanced Diploma of Information Technology
Progression pathway
Certificate III in Business to Business Sales
Progression pathway
Real jobs right now
Live signal from SEEK, Indeed & moreCurrent vacancy signal
QLD · May 2026
6
ACT · May 2026
2
VIC · May 2026
8
NT · May 2026
0
SA · May 2026
1
NSW · May 2026
13
Where could this career take you?
Compare state-level shortage signals, salary context, study options and visa information for ICT Account Manager.
Regional demand
Largest employment base
#1 Sydney - North Sydney and Hornsby
1,281 estimated employed
- 1
Sydney - North Sydney and Hornsby
1,281 employed
NSW
+1.99%
year on year
- 2
Sydney - City and Inner South
1,031 employed
NSW
+20.44%
year on year
- 3
Sydney - Northern Beaches
956 employed
NSW
+15.6%
year on year
- 4
Melbourne - North East
948 employed
VIC
+3.27%
year on year
- 5
Melbourne - Inner
925 employed
VIC
-2.84%
year on year
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Ranked by current shortage signal and projected employment growth.
Workers in this occupation
3,640
Moved in from another occupation
600
Moved to another occupation
425
Recommendation score: shortage = 2 points, no shortage = 1 point, plus 1 point for each 10% of projected growth to 2035.
- 1
4
points
- 2
4
points
- 3
4
points
- 4
4
points
- 5
3
points
Data status
- Classification
- OSCA 221631
- Last updated
- 2026-07-16
- Sources
- Jobs and Skills Australia OSL · Jobs and Skills Australia DOM · ABS OSCA · Department of Home Affairs Core Skills Occupation List matched via ABS OSCA 2024 v1.0 correspondence Table 2
Labour-market data coverage
- Shortage signal and drivers: JSA Occupation Shortage List (ANZSCO unit group where applicable).
- Work profile, state distribution and education: JSA Occupation Profiles (ANZSCO mapped).
- Regional employment: JSA NERO, June 2026.
- Career-move observations: JSA DOM, last available 2020–21. Observed Australian worker transitions are not personalised recommendations; many contractors and sole traders are excluded, as are transitions below 10 workers.
- Vacancy signal: JSA Internet Vacancy Index, 3-month average (ANZSCO unit group).
- Employment outlook: JSA employment projections (ANZSCO unit group).
- Training pathways: JSA Training Occupation Pathways.
Data confidence: official-profile-and-csol.