ICT Customer Support Officer
Shortage Now
JSA currently reports no national or state/territory shortage signal for this occupation.
Snapshot
Median salary
Not available
People employed
46,200
Estimated workforce
Shortage signal
No shortage (national)
Categories identify where a shortage occurs; they are not a severity score.
What you actually do
Provides support, education and guidance in the deployment and maintenance of computer infrastructure and software, and the diagnosis and resolution of technical problems and issues.
Alternative titles
ICT Help Desk Officer · ICT Service Desk Analyst
Specialisations
Skills & main tasks
Official main tasks
- Supports customers in resolving technical incidents with computer hardware and software
- Installs and deploys software to meet customer needs
- Diagnoses, troubleshoots and resolves connectivity issues
- Provides basic user training on computer hardware and software
Where people work
State / territory distribution
Highest education
Share of workers
Education & work pattern
Part-time
17%
Female rate
21%
Median age
38
2030 & 2035 employment outlook
to 2030
+9%
7,023 projected jobs
to 2035
+17%
13,042 projected jobs
WiseAffiliate linkMoving abroad to study?
Pay tuition and send money home at the real exchange rate with Wise.
Open a free Wise accountCredentials & Pathway
OSCA skill level 2
A classification attribute describing the occupation; it is not a personal eligibility or qualification decision.
Official VET pathways
Certificate III in Information Technology
Occupation ready
Certificate IV in Information Technology
Occupation ready
Diploma of Information Technology
Occupation ready
Advanced Diploma of Information Technology
Occupation ready
Certificate III in Business
Progression pathway
Certificate III in Telecommunications Technology
Progression pathway
Certificate II in Technical Support
Progression pathway
Certificate III in Computer Systems Equipment
Progression pathway
Certificate III in Electronics and Communications
Progression pathway
Certificate IV in Computer Systems
Progression pathway
Certificate II in Computer Assembly and Repair
Transferable skills
Real jobs right now
Live signal from SEEK, Indeed & moreCurrent vacancy signal
QLD · May 2026
171
ACT · May 2026
50
VIC · May 2026
221
NT · May 2026
8
SA · May 2026
52
NSW · May 2026
299
Where could this career take you?
Compare state-level shortage signals, salary context, study options and visa information for ICT Customer Support Officer.
Regional demand
Largest employment base
#1 Melbourne - West
3,605 estimated employed
- 1
Melbourne - West
3,605 employed
VIC
+6.75%
year on year
- 2
Melbourne - South East
3,316 employed
VIC
+8.58%
year on year
- 3
Melbourne - Inner
3,136 employed
VIC
+13.66%
year on year
- 4
Australian Capital Territory
2,948 employed
ACT
+0.92%
year on year
- 5
Sydney - Parramatta
2,675 employed
NSW
+10.86%
year on year
AiraloAffiliate linkNeed a local eSIM when you arrive?
Stay connected from day one with an affordable Airalo eSIM — 200+ countries covered.
Get your eSIMPossible next career moves
Ranked by current shortage signal and projected employment growth.
Workers in this occupation
25,320
Moved in from another occupation
4,925
Moved to another occupation
3,615
Recommendation score: shortage = 2 points, no shortage = 1 point, plus 1 point for each 10% of projected growth to 2035.
- 1
4
points
- 2
4
points
- 3
4
points
- 4
3
points
- 5
3
points
Data status
- Classification
- OSCA 314231
- Last updated
- 2026-07-16
- Sources
- Jobs and Skills Australia OSL · Jobs and Skills Australia DOM · ABS OSCA · Department of Home Affairs Core Skills Occupation List matched via ABS OSCA 2024 v1.0 correspondence Table 2
Labour-market data coverage
- Shortage signal and drivers: JSA Occupation Shortage List (ANZSCO unit group where applicable).
- Work profile, state distribution and education: JSA Occupation Profiles (ANZSCO mapped).
- Regional employment: JSA NERO, June 2026.
- Career-move observations: JSA DOM, last available 2020–21. Observed Australian worker transitions are not personalised recommendations; many contractors and sole traders are excluded, as are transitions below 10 workers.
- Vacancy signal: JSA Internet Vacancy Index, 3-month average (ANZSCO unit group).
- Employment outlook: JSA employment projections (ANZSCO unit group).
- Training pathways: JSA Training Occupation Pathways.
Data confidence: official-profile-and-csol.