Customer Service Manager
Shortage Now
States / territories with a shortage signal
Snapshot
Median salary
A$129,100
Full-time annual
People employed
40,000
Estimated workforce
Shortage signal
No shortage (national)
Categories identify where a shortage occurs; they are not a severity score.
What you actually do
Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.
Alternative titles
Client Service Manager · Service Manager
Skills & main tasks
Official main tasks
- Develops and reviews policies, programs and procedures concerning customer relations and goods and services provided
- Manages and trains staff providing customer services
- Plans and implements after-sales services to handle complaints, refund requests and other feedback
- Liaises with other organisational units, service agents and customers to identify and respond to customer expectations
Where people work
State / territory distribution
Highest education
Share of workers
Education & work pattern
Part-time
13%
Female rate
48%
Median age
42
2030 & 2035 employment outlook
to 2030
+7%
2,692 projected jobs
to 2035
+13%
5,295 projected jobs
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OSCA skill level 2
A classification attribute describing the occupation; it is not a personal eligibility or qualification decision.
Official VET pathways
Diploma of Business
Occupation ready
Diploma of Automotive Management
Occupation ready
Advanced Diploma of Banking Services Management
Occupation ready
Certificate IV in Automotive Management
Progression pathway
Advanced Diploma of Financial Licensing Management
Progression pathway
Certificate IV in Local Government
Progression pathway
Diploma of Local Government
Progression pathway
Diploma of Salon Management
Progression pathway
Certificate IV in Retail Management
Progression pathway
Certificate III in Rail Customer Service
Progression pathway
Related study options
Bachelor
Compare university ROIReal jobs right now
Live signal from SEEK, Indeed & moreCurrent vacancy signal
QLD · May 2026
160
ACT · May 2026
13
VIC · May 2026
116
NT · May 2026
9
SA · May 2026
43
NSW · May 2026
179
Where could this career take you?
Compare state-level shortage signals, salary context, study options and visa information for Customer Service Manager.
Regional demand
Largest employment base
#1 Melbourne - Inner
1,429 estimated employed
- 1
Melbourne - Inner
1,429 employed
VIC
-10.41%
year on year
- 2
Melbourne - West
1,407 employed
VIC
-8.04%
year on year
- 3
Melbourne - South East
1,278 employed
VIC
-21.21%
year on year
- 4
Sydney - Blacktown
1,091 employed
NSW
+10.76%
year on year
- 5
Melbourne - Outer East
1,070 employed
VIC
-1.92%
year on year
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Ranked by current shortage signal and projected employment growth.
Workers in this occupation
104,255
Moved in from another occupation
16,860
Moved to another occupation
14,080
Recommendation score: shortage = 2 points, no shortage = 1 point, plus 1 point for each 10% of projected growth to 2035.
- 1
3
points
- 2
3
points
- 3
3
points
- 4
2
points
- 5
2
points
Data status
- Classification
- OSCA 172132
- Last updated
- Refresh pending
- Sources
- Jobs and Skills Australia OSL · Jobs and Skills Australia DOM · ABS OSCA · OSCA 2024 — Jobs and Skills Australia
Labour-market data coverage
- Shortage signal and drivers: JSA Occupation Shortage List (ANZSCO unit group where applicable).
- Work profile, state distribution and education: JSA Occupation Profiles (ANZSCO mapped).
- Regional employment: JSA NERO, June 2026.
- Career-move observations: JSA DOM, last available 2020–21. Observed Australian worker transitions are not personalised recommendations; many contractors and sole traders are excluded, as are transitions below 10 workers.
- Vacancy signal: JSA Internet Vacancy Index, 3-month average (ANZSCO unit group).
- Employment outlook: JSA employment projections (ANZSCO unit group).
- Training pathways: JSA Training Occupation Pathways.
Data confidence: estimate. A missing CSOL flag is not a finding of visa ineligibility; check the current Home Affairs list.